Servicevilkår

DIME Service Policy

At DIME, we are committed to providing high-quality services and experiences in accordance with European laws and regulations. Our service policy ensures transparency, fairness, and compliance with consumer rights, data protection, and event management standards.

1. Communication & Support

We are dedicated to clear and timely communication with all stakeholders.

Response Time: Inquiries will be responded to within 5 working days.
Support Channels:
- Email: info@dimebasketballdenmark.dk
- Phone: 23828266
- Instagram: Dime.basketball.denmark

3. Product & Merchandise Policy

Our merchandise adheres to EU consumer protection laws, including the Consumer Rights Directive (2011/83/EU).

Order Processing: Orders are processed within 3-5 working days.
Shipping: Delivery within the EU typically takes 7-14 working days, depending on location.
Returns & Refunds:
- Consumers have the right to withdraw from a purchase within 14 days of receipt (Right of Withdrawal).
- To exercise the right of withdrawal, please contact us at info@dimebasketballdenmark.dk.
- Refunds will be processed within 14 days of receiving the returned item.
- Return shipping costs are the responsibility of the consumer, unless the product is defective.

4. Event Management

We organize events in compliance with EU event safety and data protection regulations.

Cancellations: If an event is canceled, participants will be notified immediately and offered a refund or alternative solution.

5. Privacy & Data Protection

We adhere to the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) to ensure the protection of personal data.

6. Code of Conduct

We are committed to providing a safe, inclusive, and respectful environment for all participants, volunteers, and stakeholders.

Respect: All individuals must be treated with dignity and respect.
Non-Discrimination: We do not tolerate discrimination or harassment based on race, gender, religion, disability, or any other protected characteristic under EU law.
Reporting Violations: Any violations of the code of conduct can be reported to info@dimebasketballdenmark.dk. Reports will be handled confidentially and in line with EU whistleblower protection laws (Directive (EU) 2019/1937).

7. Consumer Rights

We operate in full compliance with EU consumer protection laws.

Fair Contracts: All terms and conditions are written in plain language and are fair to the consumer.
Warranty: Products are covered by a 2-year warranty as required by EU law.
Dispute Resolution: In the event of a dispute, we offer access to an alternative dispute resolution (ADR) body, and consumers can also use the EU’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

8. Continuous Improvement

We are committed to continuous improvement and value feedback from our community.

Feedback Submission: Please send your suggestions or concerns to info@dimebasketballdenmark.dk

Thank you for being part of DIME!
We are dedicated to creating positive, impactful communities through basketball, and we appreciate your support in upholding our standards.