Leveringspolitik

At DIME, we are committed to ensuring a smooth and reliable delivery process for all orders. Our delivery policy is designed to provide transparency and align with European Union regulations to protect consumer rights and ensure customer satisfaction.

1. Order Processing

Order Confirmation: You will receive an order confirmation via email immediately after completing your purchase.
Processing Time: Orders are typically processed within 3-5 business days. During peak seasons or special promotions, processing times may be slightly longer, but we will notify you of any delays.

2. Shipping & Delivery

Delivery Locations: We ship to all EU countries.
Shipping Methods:
- Standard Shipping: 5-10 business days within the EU.
- Express Shipping: 2-5 business days (additional charges apply).
Shipping Costs:
- Shipping costs for express or international orders will be calculated at checkout based on the destination and weight of the package.

4. Delivery Issues

We strive to ensure that all orders are delivered on time and in excellent condition. However, unforeseen issues may occur:

Delayed Delivery: If your order is delayed, please contact us at info@dimebasketballdenmark.dk with your order number.
Lost or Missing Packages: If your package is lost, we will work with our shipping partners to resolve the issue. If necessary, we will replace or refund the order.
Damaged Items: If your order arrives damaged, please contact us within 14 days of delivery with photos of the damaged items. We will arrange a replacement or refund.

5. International Orders (Outside the EU)

Customs & Import Fees: Orders shipped to non-EU countries may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in the order total.
Delivery Time: International delivery times may vary depending on customs clearance and local postal services.

6. Failed Deliveries & Returns

Failed Delivery Attempts: If a package cannot be delivered due to incorrect address information or multiple failed delivery attempts, it will be returned to us.
Reshipping: If you wish to have the package reshipped, additional shipping fees may apply.

7. Right of Withdrawal (EU Customers)

In accordance with the Consumer Rights Directive (2011/83/EU), customers have the right to withdraw from their purchase within 14 days of receiving the order.

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds: Refunds will be processed within 14 days of receiving the returned item in its original condition.

8. Contact Information

For any questions or concerns about your delivery, please contact us:

Email: info@dimebasketballdenmark.dk
Phone: 23828266